Our policy lasts 10 days. If 10 days have gone by from the day your package was delivered, unfortunately, we can’t offer you a refund/exchange.
If the return/exchange does not pass inspection, it will be mailed back to you.
All items must be unworn and unwashed.
Original tags must be attached.
Items covered in animal/human hair will NOT be accepted.
It may take up to 7 business days for returns to be processed (even longer after a launch).
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
Packages will be processed on a first come basis. Please allow up to 7 business days for our return department to process your refund. You will be notified via email once your order has been refunded. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted (1-5 business days). Next contact your bank. There is often some processing time before a refund is posted.
We will only replace items if they are defective or damaged. If you need to exchange for any other reason, please return your item per our refund policy above and include exchange instructions/order number with the return. We do not offer exchanges on out of stock items, if the item is out of stock, then we will refund the item returned.
We do not accept returns for Sale/Clearance items.
We do not cover shipping costs for returns/exchanges at this time.
If you return an item, shipping cost is NOT refunded.
We do not accept returns or exchanges after 10 days.
Unfortunately once an order is placed, it cannot be altered. You must place a new order. We may be able to cancel your old order if it is not being processed for shipment.
If you have any problems or issues that are not covered on this page, please contact us and we will get back to you as soon as possible!